INSTRUCTOR: Scott Tillema
COST: FREE
LENGTH: 1 day - 1 hours
LOCATION: Online Class
CATEGORIES: De-Escalation, Communication
NOTES: Drawing upon real-life experiences of high-stakes negotiations, this session unfolds strategies and principles that foster an environment of trust, empathy, and collaboration. At its core lies the art of powerful listening—a cornerstone of successful crisis negotiation—which is revealed as a catalyst for building bridges of understanding and forging authentic connections. Through anecdotes and tangible examples, the audience is guided through the transformative power of empathetic communication
